Frequently Asked Questions
Everything you need to know about maintaining your backyard oasis.
What are your standard shipping times for pool chemicals and equipment?
Standard orders are processed within 1-2 business days. Delivery typically takes 3-5 business days depending on your location. Oversized items like pool heaters or ladders may require freight shipping and take 7-10 business days.
Do you offer a warranty on AquaTech pumps and filters?
Yes, all AquaTech branded equipment comes with a comprehensive 2-year manufacturer warranty covering defects in materials and workmanship. Third-party brands are covered by their respective manufacturer warranties.
What is your return policy for opened pool supplies?
For safety and hygiene reasons, we cannot accept returns on opened chemicals or water testing kits. Unopened items in original packaging can be returned within 30 days of purchase for a full refund.
Do you provide professional installation services?
While we do not provide direct installation, we have a network of certified AquaTech partners across the country. Contact our support team with your zip code to find a recommended installer in your area.
How do I know which filter size is right for my pool?
Filter size depends on your pool's total gallon capacity. You can use our 'Filter Finder' tool on the product page or contact our experts with your pool dimensions for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger equipment purchases.